ccProphet FAQ
This FAQ is designed to answer some of the most common detailed questions that we receive about ccProphet, our call center planning tool.
Entries by Title
Click on an entry title below to view the full text of that entry.
- What kind of purchase methods are available?
- What computer platforms and operating systems are supported?
- How often do you plan to come out with new versions? Are you committed to continuous improvement of the product?
- Is customization of the product possible?
- What is the software speed?
- Can you represent a problem to any desired level of detail or complexity?
- What are the applications for which ccProphet is suited?
- Does the software allow data events, or system variables to be written to a file whenever desired?
- Does the software have the ability to customize reports that can be shown to a manager?
- How many report types are produced? What are the types? What are the sections/fields for each type of report?
- What is the process of exporting a file?
- What is the process of importing a data file for use in the simulation?
- Does this software have the capability of leveraging the best in breed in two neighboring and complementary technologies: workforce management and ACDs?
- How can I make sure that my dynamic rules are being obeyed? (Such as routing based upon minimum expected queue times, or average speed to answer.)
- Can I check the status of a particular call at any point in time?
- Can I get detailed information on every simulation run, so I can perform appropriate analysis across runs?
- Can I get minimum, maximum, average values of specific calls, speed of answer, and other important parameters?
- Can I follow the path taken by a call or transaction from start to finish during the course of a simulation run?
- Can I find out the status of the system at any specific point in time during the day, say 8:32a.m.?
- Can I use probability distributions such as UNIFORM (min, max) and TRIANGULAR (min, mode, max) to define input parameters such as talk times, abandonment, and so on?
- Can I see a system clock move forward in time just as it would in a real system?
- How fast will ccProphet simulate my call center?
- What are the system requirements for ccProphet?
- Is formal training available with ccProphet?
- How much technical support is typically required for ccProphet?