Can I see a system clock move forward in time just as it would in a real system?

Yes. This is one of the fundamental features of simulation. The model created by ccProphet is a virtual representation of your center. For example, the queue lengths shown by the model at 10:06a.m.of the simulated day are representative of what would be expected to happen in the modeled center at 10:06a.m.on a real day.

Can I use probability distributions such as UNIFORM (min, max) and TRIANGULAR (min, mode, max) to define input parameters such as talk times, abandonment, and so on?

Yes, these are provided in a drop box format in the user interface.

Can you represent a problem to any desired level of detail or complexity?

Yes, it is possible to completely expand the simulation to any level of detail that is required. NovaSim's goal is to determine which level is most applicable to the widest range of customer contact centers and build an automated simulation-based system that will help them better manage their businesses. In those rare circumstances not covered by ccProphet off-the-shelf, special situations can be easily handled via customization services.

Does the software allow data events, or system variables to be written to a file whenever desired?

Yes, the software can easily export data either automatically or through a manual cut and paste exercise.

Does the software have the ability to customize reports that can be shown to a manager?

Yes, using Excel, any table, report, or graph can easily be developed.