How can I make sure that my dynamic rules are being obeyed? (Such as routing based upon minimum expected queue times, or average speed to answer.)

Debugging procedures and call log files allow for easy verification. The ability of each call to carry a large number of attributes with it also greatly facilitates detailed debugging. The analyst can, for example, examine the path actually taken by a call. When coupled with information on the state of the system at the time of arrival of that call (available in
log files), detailed routing rules can be accurately verified.